Support
Effective 3 November 2026
Common questions
How do I restore FRET Pro on a new iPhone?
Open FRET → You → Settings → Restore purchase, signed in with the same Apple ID you bought it with. The paywall has the same button.
How do I cancel my subscription?
On your iPhone: Settings → your name → Subscriptions → FRET → Cancel. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep Pro until the period ends.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
How do I sign in?
You → Settings → Account: choose Apple, Google, or get a 6-digit code by email. An account is optional; it syncs your practice and, with Pro, backs up your recordings.
I didn’t get the email code.
Check your spam folder and the address you typed, then ask for a new code after a minute. Codes expire after one hour.
My recordings don’t show up on my other iPhone.
Recording backup is part of Pro. Sign in to the same account on both iPhones and turn on You → Settings → Account → Back up recordings. They download when you open them.
How do I change the language?
FRET follows your iPhone’s language. To change it: You → Settings → Language → English or Français.
How do I stop notifications?
You → Settings → Notifications, or iOS Settings → FRET → Notifications. News stays available in the app’s Inbox.
The tuner says “Demo mode”.
FRET doesn’t have microphone access. Turn it on in Settings → FRET → Microphone, then reopen the tuner. In demo mode the readings are simulated so you can see how the tuner works.
The tuner jumps around or doesn’t settle.
Play one string at a time and let it ring. Move closer to the phone, mute the other strings, and avoid background noise. Check the reference pitch (You → Settings → Reference pitch) is 440 Hz unless you tune elsewhere.
I can’t hear the metronome.
Check the volume and that another app isn’t playing audio. The click plays even with the Ring/Silent switch on silent. If you use Bluetooth headphones, a little delay is normal.
How do I delete my account and data?
In the app: You → Settings → Account → Delete account. See Delete your account for details. Data stored only on your phone is removed when you delete the app.
About
FRET is made by TBD, TBD. Read our Privacy Policy and Terms of Use.